We handed the runner the wrong items. What can I do to make sure the customer received the right order?

To cancel an active order, go to the Partner Help Center, click "Order & Delivery Support," choose "Other" for issue type, then enter the details of the order that went out with the wrong items. This issue will go into a queue for our support team, and you will be contacted to help resolve the issue or to confirm that it has been resolved with the runner. Be sure to enter your contact info so we can keep you informed of status!