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Favor Merchant Support
Welcome to our Support Page. Feel free to search anything.
Search above, or browse through the topics below to find answers to your questions
Menu Options
How do I update my menu?
How can I add a different menu for a specific location?
How do I update my menu for temporary or seasonal specials?
How can I specify what times my menu items are available (i.e. brunch, lunch, dinner)?
Hours & Locations
How do I update my regular hours?
How do I set temporary hours changes?
How do I update my location address?
How can I mark a location as permanently closed or remove it from the app?
How can I mark a location as temporarily closed?
How can I add a new location to the Favor app?
Order & Delivery Support
We handed the runner the wrong items. What can I do to make sure the customer received the right order?
How do I update runners about new ordering procedures?
What do I do if an order from my store never made it to the customer?
An order was placed twice, how can I get reimbursed for the extra order?
The Runner picked up the food but left without paying, how can I get payment for the order?
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