What do I do if an order from my store never made it to the customer?

If an order from your store does not get delivered to your customer successfully, you can go to the Partner Help Center, click "Order & Delivery Support," choose "Reimbursement needed" for issue type, then enter the details of your order and what went wrong. Our team will reach back out to you to confirm whether we've granted the reimbursement and details of how it will be processed.